Retail & Customer Service Practice Tests UK 2026 — Retail L2, ABTA, Challenge 25

Choose a guide or jump into a test

Read the guide on the left for tips and exam info, or start practising on the right. Each test has 45 mock papers, with 24 questions and full explanations.

Test Guide

Retail Level 2 Knowledge Guide

Format, tips and how to pass first time

~7 min readRead the guide

Practice Test

Retail Level 2 Knowledge

45 mock tests · 24 questions each

45 of 45 readyStart Retail Level 2 Knowledge

Test Guide

ABTA Travel Agent Practice Guide

Format, tips and how to pass first time

~7 min readRead the guide

Practice Test

ABTA Travel Agent Practice

45 mock tests · 24 questions each

45 of 45 readyStart ABTA Travel Agent Practice

Test Guide

Customer Service Level 2 Guide

Format, tips and how to pass first time

~7 min readRead the guide

Practice Test

Customer Service Level 2

45 mock tests · 24 questions each

45 of 45 readyStart Customer Service Level 2

Test Guide

Visual Merchandising Basics Guide

Format, tips and how to pass first time

~7 min readRead the guide

Practice Test

Visual Merchandising Basics

45 mock tests · 24 questions each

45 of 45 readyStart Visual Merchandising Basics

Test Guide

Age-Restricted Sales (Challenge 25) Guide

Format, tips and how to pass first time

~7 min readRead the guide

Practice Test

Age-Restricted Sales (Challenge 25)

45 mock tests · 24 questions each

45 of 45 readyStart Age-Restricted Sales (Challenge 25)

About this exam

About the Retail & Customer Service tests

~8 min read · Updated April 2026

Whether you're new to the shop floor, training as a travel agent, or refreshing your Challenge 25 awareness for a licensing audit, our free Retail & Customer Service mocks cover the assessments most UK retailers and travel businesses require — all updated for 2026 and written in plain English.

What's covered in this section

Retail Level 2 Knowledge, ABTA Travel Agent practice (Package Travel Regulations, ATOL, ABTA Code), Customer Service Level 2, Visual Merchandising basics and Age-Restricted Sales (Challenge 25 — alcohol, tobacco, vapes, knives, fireworks).

Ready to start?

Take the Retail Level 2 Knowledge, Take the ABTA Travel Agent Practice, Take the Customer Service Level 2.

Frequently asked questions

Quick answers about the Retail & Customer Service exam in 2026.

Is Challenge 25 a legal requirement?

Challenge 25 itself is not a law, but it's the industry standard recommended by the Home Office and Trading Standards to help meet the legal duty not to sell age-restricted products to underage buyers.